general
What is a high-end website?
Simply. It is an online e-commerce library site that allows consumers to shop for their favorite stationery from anywhere, anytime or a device.
Anyone can!
place your order
Yes you can! Create your wishlist by logging in or registering and we'll let you know if your desired product is in stock when you're ready to buy.
Easily! When you find what you're looking for, all you have to do is:
24/7 - You can browse and order at any time.
No, it is not necessary, you can register as a visitor. But we suggest that you register so that you can make a quick payment, and get the latest news and the best offers.
minimum The order is 50 Saudi riyals and there is no maximum.
We will send an email or text message upon receipt of your request.
Hopefully this will not happen! We always check the quality and guarantee your products carefully and deliver them to you in perfect condition. In the event that you receive wrong or damaged products, do not worry, contact us on 0126730260 or [email protected] with your order number and we will replace the item as soon as possible. Also we will bear all additional costs for shipping.
1. Call us on customer service during official working hours on the number 0126730260 or by filling out a return request. from here
Yes, you can definitely track the journey of your order by logging in through your account on the Al Raqiya website.
If you can see it online then it is available! We will also confirm through email or message.
Yes, all of your products will be delivered to you at one time.
Safety
Yes it is definitely safe. Al Raqiah uses Secure Service Software to process payment details, which is the international secure standard for SSL Internet use
.No. We respect your privacy and will not share your data with any third parties
We have many secure payment methods, you can pay by: electronic credit cards including American Express, Discover, MasterCard, Visa, Paypal, Sadad, Cash on Delivery.
We don't do this, we use PAYFORT as a payment method which keeps you a secure and premium payment guarantee. We respect your privacy and do not share your data with any third party.
Do I get a receipt for my online purchases?
Yes . Once we receive and confirm your order, we will send an email or text message containing the confirmation, and you will also get a hard copy when the order is delivered to you
High-end reach all over the Kingdom of Saudi Arabia.
At the moment, high-end does not provide this service.
Cancellation and Return
I have a complaint - who should I contact?
Contact customer service during official working hours on the number 0126730260 or via e-mail: [email protected]
Can I email high end regarding any issue or leave a comment?
Yes. We are here to help you. Just call or email us and you will receive a response no later than two days later.
Email:
the number:
0126730260
Can I return an item if I am not satisfied with it?
Yes, we appreciate your purchase. There is a possibility to return for 3 days after receiving the order, at a cost of 16 Saudi riyals, provided that the product meets the terms of return.
What is the period available to me to return any of my requests?
In order to satisfy our valued customers, each of your purchases through our high-end website is subject to return or exchange within three days from the date of its arrival to you. Return cost is 16 so we can return purchases.
Please make sure that the products you wish to return are not used and that they are returned in their original packaging, and that they are in resaleable condition, as used or damaged products in their packaging will not be accepted for return.
Do I get a refund if I return the product?
Of course, you don't have to worry about getting a refund if you're shopping through Al Raqya. Please note that for users of the cash-on-receipt service, the amount is returned either by transferring the amount to the bank (if available) or by issuing a voucher that can be spent on the Al-Raqiah website. To review the return rules, click here.
How can I return the product?
